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How 29wind Handles Your Personal Information

Your privacy matters to how we run this platform. This policy explains what data we collect when you open an account or use our lobby, how we store it, and what rights you have over it — with access and eligibility depending on your…

Account data protectionbKash, Nagad, Rocket transaction privacyYour right to access and deleteSecure data storageBangladesh-region eligibility applies
29wind How 29wind Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency are not afterthoughts in how we run this platform. Every account is protected with SSL encryption in transit and access controls at rest. When you make a change to sensitive account details, we require OTP verification to your registered mobile number before the update goes through — the same step that applies whether you are on Android, iOS, or a desktop browser.

Account Security

OTP verification protects any sensitive account change. If you receive an OTP you did not request, contact support immediately and do not share the code with anyone.

Cookie Controls

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. Non-essential cookies can be switched off in your browser without affecting core account access.

Data Retention

We hold your account data for as long as your account is active and for any retention period required under the laws of the regions where you access our service.

Your Rights

You can request a copy of the data we hold on you, ask us to correct inaccuracies, or request deletion of your account. Submit these through live chat or our support email.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to access your data, request a correction, or ask us to delete your account information, our support team handles these requests directly. Responses are sent to the contact details registered on your account, so keep those current. Availability may vary depending on your region and local law.

Live Chat Start a chat from inside your account dashboard — the quickest way to raise a data access or deletion request with our support team.
Email Support Send your privacy request to our support address found in the account help section; include your registered mobile number for faster matching.
Account Settings Some data — like your contact details and notification preferences — can be updated directly from the profile section inside your account.

Common Questions About Your Privacy at 29wind

These cover the questions we hear most often about data, account access, and your rights as someone who has opened an account with us.

We collect your name, mobile number, and payment method details — such as your bKash or Nagad account reference — along with device and session data needed to secure your login.

We share data only where a transaction requires it — for example, with the payment processor handling your Rocket or Nagad transfer. We do not sell your personal data to third parties under any circumstances.

Open a live chat from your account dashboard or email our support team using the address in your account help section. Include your registered mobile number so we can match your request quickly.

Yes. Submit a deletion request through live chat or support email. We will process it in line with any retention obligations that apply under local law in your eligible region.

Payment references for bKash, Nagad, and Rocket are stored on secured servers with restricted staff access. We do not store your full wallet credentials — only the reference data needed for verification.

Access to our service and the data rules that apply depend on your local law and the eligible regions where we operate. Confirm that using this platform is permitted under your local law before registering.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.