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Terms and Conditions That Govern Your 29wind Account

These terms set out what you agree to when you open and use a 29wind account — covering how deposits clear through bKash, Nagad and Rocket, how withdrawals are processed, and what conduct we expect.

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29wind Terms and Conditions That Govern Your 29wind Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or you need to dispute a decision made under them — a frozen withdrawal, a suspended account, a wallet verification hold — our support team handles terms-related queries directly. Reach out through any of the channels below and mention your account ID alongside the specific clause or transaction in question so we can respond accurately.

Live Chat Open the chat widget from any page in the lobby. Mention your account ID and the relevant section of these terms for the fastest response.
Email Support Send a written query to our support address. Useful when you need a record of the exchange or are attaching wallet transaction screenshots.
Account Help Centre The help section inside your account covers common terms questions — wallet holds, account limits, eligibility rules — with step-by-step resolution paths.
ACCOUNT SECURITY PRACTICES

How We Protect Your Account and Handle Your Data

Your account data and wallet activity are handled with security measures that cover the full transaction path — from the moment you initiate a bKash deposit to when a Rocket withdrawal clears. We do not store full wallet credentials on our servers; payment verification runs through the respective mobile money network. Your account session uses token-based authentication, and any device change triggers a re-verification step before the lobby opens.

Data Retention We retain account data for as long as your account is active and for the period required under applicable law. You may request details about what we hold.
Cookie Use Cookies track session state and lobby preferences. They do not store wallet PINs or payment credentials. You can manage cookie settings from your browser.
Who to Contact For data access, correction or deletion requests, contact support with your account ID. We handle these requests under applicable data protection obligations.
Account Changes To update your registered mobile number or linked wallet, go to Account Settings and follow the OTP verification flow before any change is confirmed.

Common Questions About These Terms

These answers cover the terms questions we see most often — eligibility, wallet rules, account actions, and how to request changes to your data or account details.

Access and eligibility depend on local law and eligible regions. You are responsible for checking whether using the platform is permitted where you are before opening an account.

We can update these terms at any time. Changes are posted on this page and take effect immediately. Continuing to use your account after an update means you accept the revised terms.

We may suspend or close an account that violates these terms. Any wallet balance subject to a pending verification hold will be reviewed before a decision on release is made.

Contact support with your account ID and state that you want a data access request. We will handle it under applicable data protection obligations within the required timeframe.

We do not store full wallet credentials. Payment verification runs through the bKash or Nagad network directly. We hold only the transaction reference needed to confirm the deposit or withdrawal.

Go to Account Settings, select the wallet field you want to change, and complete the OTP verification step. The change is only confirmed after the OTP clears on the registered number.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.